NetSuite Cutover Runbook & RACI — One‑Pager

Complete each box. Record links as evidence. Keep approvals named and dated.

Gate 1 — Ready (T‑1)

  • Final rehearsal passed
  • Backups & snapshots verified
  • Staffing roster confirmed
Approval: Executive Sponsor Date

Gate 2 — After data loads (T‑0 late)

  • GL balances tie to source
  • AR/AP/Inventory within variance
  • Roles assigned & MFA working
Approval: ERP Product Owner Date

Gate 3 — Production switch (T‑0 night)

  • Integrations pointed to Production
  • Critical SuiteApps validated
  • Smoke tests pass (OTC, P2P, posting)
Approval: CM, PM, Sponsor Date

Gate 4 — Business open (T+0)

  • Live smoke tests pass
  • Help Desk ready with scripts
  • Go‑live comms sent
Approval: Project Manager Date

T‑3…T‑1

  • Announce freezes & last‑transaction times
  • Validate licenses, bundles, access
  • Back up source; confirm rollback image

T‑0 evening — Data loads

  • Extract final deltas (counts, hashes)
  • Load: COA/segments → Cust/Vend/Items → Open SO/PO → Inventory → Open AR/AP → GL opening
  • Reconcile to variance; record evidence

T‑0 late night — Integration switch

  • Update routes, tokens, certificates
  • Point tax, payments, WMS, 3PL, bank feeds
  • Enable jobs; smoke: OTC, P2P, inventory move, journal, payment file

T+0 morning — Business open

  • Enable user access
  • First live order & first live PO
  • Verify TB + AR/AP aging within limits

Hypercare T+1…T+7

  • Daily variance checks & defect triage
  • Monitor latency, error rate, queue depth
  • Publish daily status; confirm close readiness

Rollback

Triggers
  • Reconciliation beyond limits
  • Sev‑1 blocks booking/shipping/invoicing/posting/payroll
  • Payments/tax integrations lack safe workaround
Steps
  • Stop user access to Production
  • Disable Prod endpoints; revert routes
  • Restore snapshot; reopen source; notify stakeholders

Acceptance limits

Trial Balance difference0.00
AR aging variance≤ 0.5%
AP aging variance≤ 0.5%
Inventory valuation variance≤ 0.5%
Performance baselinesPosting | Search | Queue P95
RACI (at a glance)
Eng: A build/deploy/rollback • Finance: A recon/sign‑off • Ops: A monitoring/support • CM: A gate decisions